We take care in preparing and shipping every Joe Finn order.

Order Processing

For merchandise shown as in stock, our target processing period is generally 2–5 business days, unless another processing period is displayed on the product page or order confirmation. Processing time is separate from carrier transit time. Commissioned, personalized, pre-order, or made-to-order products will have separate production estimates.

Commissioned Products

Production time for customized merchandise varies depending upon product, materials, quantity, customization, artwork approval, packaging, and manufacturing requirements. An estimated production or delivery period may be provided with the order. Custom production timelines begin only after required payment, specifications, and approvals have been received.

Shipping Confirmation

When available, customers will receive tracking information after the shipment has been tendered to the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address correction is required. Once merchandise has entered the carrier’s network, we may be unable to change the delivery address. Additional shipping expenses caused by an inaccurate customer-supplied address may be charged to the customer where permitted.

Carrier and Uncontrollable Delays

Joe Finn is not responsible for carrier delays caused by weather, natural disasters, labor disruptions, transportation interruptions, governmental actions, customs delays, or other circumstances outside our reasonable control. We will nevertheless comply with applicable consumer protection requirements concerning delayed shipments and customer notice.

Lost, Damaged, or Misdelivered Shipments

Please contact us promptly at info@joefinncollection.com if your package arrives damaged, contains the wrong merchandise, or appears to have been lost during shipping. Photographs of the packaging and merchandise may be requested to process a carrier or damage claim.

International Orders

If international shipping is offered at checkout, the recipient is responsible for customs duties, import taxes, brokerage charges, or other destination-country fees unless expressly stated otherwise.

Delivery Estimates

Delivery dates are estimates unless Joe Finn expressly agrees in writing that a date is guaranteed.