We want customers to be pleased with their Joe Finn purchase while protecting the craftsmanship and exclusivity of our merchandise.

Standard, Non-Custom Merchandise

Eligible non-custom merchandise may be returned when all of the following conditions are met:

1. The return request is submitted within 14 calendar days of confirmed delivery.
2. The merchandise is unused, unworn, and unaltered.
3. All original tags and accessories remain attached.
4. The merchandise is returned with its original packaging.
5. Proof of purchase is provided.

All returns require authorization from Joe Finn before shipment. Contact info@joefinncollection.com to request return authorization.

Return Shipping

Unless the return results from our error or confirmed defective merchandise, the customer is responsible for return shipping. We recommend using a trackable and insured shipping method for valuable merchandise. Original outbound shipping charges are non-refundable unless required by law or the return resulted from an error by Joe Finn.

Commissioned and Personalized Products — FINAL SALE

All commissioned, customized, personalized, monogrammed, embossed, debossed, made-to-order, logo-branded, corporate, institutional, university, team, or specially manufactured merchandise is FINAL SALE.

Commissioned products cannot be returned or refunded because of a change of mind, personal preference, color or size selection, approved artwork or logo placement, an approved monogram, approved materials, or another customer ordering error.

Where a commissioned product arrives materially damaged, defective, or materially different from an approved specification, contact us promptly. Joe Finn may, depending on the circumstances, repair, replace, reproduce, issue an appropriate credit, or otherwise remedy the affected product. Nothing in this policy eliminates rights that cannot legally be waived.

Final-Sale Merchandise

Products clearly marked FINAL SALE at the time of purchase are not eligible for ordinary returns.

Damaged, Defective, or Incorrect Products

If you receive merchandise that is damaged, defective, or incorrect, contact us promptly and provide:

• Order number.
• Description of the issue.
• Photographs of the merchandise.
• Photographs of shipping packaging where relevant.

Do not discard packaging until we have reviewed the claim.

Refund Processing and Installment Purchases

Approved refunds will be issued to the original payment method. Banks, card issuers, and payment providers may require additional processing time after Joe Finn issues the refund. Using Affirm, Klarna, Afterpay, or another financing or installment-payment provider does not change Joe Finn’s return eligibility rules. If Joe Finn accepts a return, the refund will be submitted through the applicable provider, which determines how the refund affects outstanding installments, completed payments, financing charges, or the customer’s payment plan under its own terms.